Shipping & Returns

Shipping Options & Cost

We are a small business so we often pick and pack your order within 24 hours.  Every parcel is sent tracked with one of our trusted courier or post partners. See below for the rates that apply to your area. 

Local Pick Up - Melbourne, Australia 

We offer a free collection service from Seddon, Vic, 3011. 

Place any order and select the Pick Up option at check out. In most cases your order will be ready within just a few hours. 
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Once you receive the email notification just let us know when you are planning to collect and your order will be ready and waiting for you.
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The exact pick up address will be provided in the collection email.
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If you have any questions regarding local pick up contact Harri on 0491 944 821
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New Zealand Post

Around New Zealand, we offer the following rates: 

For orders over $100:

Standard shipping FREE
Express shipping $9.95

For orders under $100:

Standard shipping $5.95
Express shipping $9.95

Australia Post

Around Australia, we offer the following rates across all orders: 

For orders over $100:

Standard shipping FREE
Express shipping $12.95

For orders under $100:

Standard shipping $6.95
Express shipping $12.95

Rest of the World 

For the rest of the world, standard shipping of $14.95 applies. Please note that you are responsible for covering the cost of any duties or taxes imposed by your country.

Exchanges

For exchange requests, please email us at info@sweetcheeks.co.nz for more information. 

If you are uncertain on sizing or styles, we recommend paying through your PayPal account. They will pay for the return shipping up to 8 times per year. You can find out more about their service here.

Refunds

Full priced items can be refunded if returned within 14 days of purchase. To be eligible for a refund, your item must be unworn and in the same condition that you received it, with any original packaging and labels attached. Shipping costs are the responsibility of the customer and are non-refundable.

Please email info@sweetcheeks.co.nz with your order details to organise a return.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.

If you have an issue with your product or delivery, please contact us to discuss your options at info@sweetcheeks.co.nz.